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COMCAST BANNING CUSTOMERS WHO USE MORE BANDWIDTH THAN IT WANTS
CHLOE ALBANESIUS, PC MAG - Customers across the country have been
contacted by the telecom giant with a warning to curb excessive
bandwidth consumption or risk a one-year service termination. Comcast,
however, is refusing to reveal how much bandwidth use is allowed, making
it impossible for customers to know if they are in danger of violating
Comcast's limit. The move has driven customers to sign up with other
service providers.
"Comcast and I are not on speaking terms," said Frank Carreiro, a West
Jordan, Utah resident who had his Internet service terminated by Comcast
in January.
Carreiro said he received a message from a Comcast Security Assurance
representative in December, who warned him that he was hogging too much
of the company's bandwidth and needed to cut down. When Carreiro
contacted customer service about the call, they had no idea what he was
talking about and suggested it was a prank phone call. Unconvinced,
Carreiro contacted Comcast several more times, but was again told there
was no problem.
A month later, he woke up to a dead Internet connection. Customer
service directed him to the Security Assurance division, which Carreiro
said informed him he would now be without service for one year. Carreiro
said he told Security Assurance that customer service had cleared him of
any wrongdoing, but Security Assurance reportedly told him that customer
service is not kept abreast of bandwidth issues for security purposes.
Comcast also refused to tell Carreiro how much bandwidth he would have
been allowed to use to avoid service termination.
http://www.pcmag.com/article2/0,1895,2111373,00.asp
COMCAST ISSUE
http://comcastissue.blogspot.com
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COMCAST BANNING CUSTOMERS WHO USE MORE BANDWIDTH THAN IT WANTS
CHLOE ALBANESIUS, PC MAG - Customers across the country have been
contacted by the telecom giant with a warning to curb excessive
bandwidth consumption or risk a one-year service termination. Comcast,
however, is refusing to reveal how much bandwidth use is allowed, making
it impossible for customers to know if they are in danger of violating
Comcast's limit. The move has driven customers to sign up with other
service providers.
"Comcast and I are not on speaking terms," said Frank Carreiro, a West
Jordan, Utah resident who had his Internet service terminated by Comcast
in January.
Carreiro said he received a message from a Comcast Security Assurance
representative in December, who warned him that he was hogging too much
of the company's bandwidth and needed to cut down. When Carreiro
contacted customer service about the call, they had no idea what he was
talking about and suggested it was a prank phone call. Unconvinced,
Carreiro contacted Comcast several more times, but was again told there
was no problem.
A month later, he woke up to a dead Internet connection. Customer
service directed him to the Security Assurance division, which Carreiro
said informed him he would now be without service for one year. Carreiro
said he told Security Assurance that customer service had cleared him of
any wrongdoing, but Security Assurance reportedly told him that customer
service is not kept abreast of bandwidth issues for security purposes.
Comcast also refused to tell Carreiro how much bandwidth he would have
been allowed to use to avoid service termination.
http://www.pcmag.com/article2/0,1895,2111373,00.asp
COMCAST ISSUE
http://comcastissue.blogspot.com
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